Gethuman now on the Iphone
GetHuman.com allows users to find out how to get around automated phone information systems of companies with the aim to speak to an actual employee. Today the service is available as an Iphone app.
GetHuman.com is and will stay one of my favs. It's great to see how consumers deploy their power towards organisations by uniting themselves. Many organisations hide behind automated phone information systems. The reason for that is often twofold; in the first place they're aimed at directing callers to the right agent. The second is to save costs by giving automated answers. These systems can be pretty annoying and non-human though. That's why GetHuman.com was launched. Its website offers information and tips about how to get around these systems. They for example expose direct lines from Airfrance, AT&T, Baby Bjorn, Citibank and Comcast.
In cyberspace this service already is a big success and it's a matter of time before something comparable will be available in the Netherlands. Today there's an application that connects to the GetHuman.com database as and when you call a number that's represented in the database. As a result the application provides an iPhone screen showing how to get around the automated system. Yet again a tool to break down the walls that surround organisations!